QFP

Summary of Position

Banner Quality Management Inc. (BQMI) is searching for a QFP to support the Corporate Communications Office, Naval Weapons Station Crane, Crane Division (NSWC Crane) located in Crane, Indiana.

BQMI is a small woman own business with headquarters in Friendswood, Texas. Our core values of Inspiration, Innovation, Excellence, Integrity and Trust assist us in aligning our tactical goals and objectives with our corporate strategy. We continue to surround ourselves with a network of people that also believe in these values and have the knowledge, experience, and ethics to push us to be the best possible team for our customers. Join our team of employees that are located all over the United States working on NASA and Department of Defense contracts.

Essential Duties & Responsibilities:

ISO 9001 Quality System & Documentation Support

• Support compliance with ISO 9001 quality standards and related program requirements.
• Develop, manage, review, revise, andmaintainquality program documentation including controlled documents, technical documents, process documents, formal ISO documentation, forms, templates, and tools.
• Support the preparation of documentation for a variety of audiences, ensuring clarity for both technical and nontechnical personnel.
• Gather customer feedback and incorporate improvements to enhance clarity, usability, and comprehension.
• Collect and analyze technical, service, and product information to document new or changing elements.
• Use modern communication methods (videos, demos, digital tours, training materials, and other educational tools) to supplement traditional documentation.

Quality Metrics, Analysis & Reporting

• Develop and document quality metrics, includingidentifyingand assessing metric needs,establishingmeasurement processes, capturing data, conducting analysis, and reporting results.
• Supportcreationof management tools and systems to measure organizational effectiveness, efficiency, workload performance, and other operational functions.
• Perform data collection, coordination, meeting minutes, action-item tracking, and presentation preparation to support quality and process improvement activities.
• Enter, track, and update quality actions in the Crane Action Management System
• Assistwith audit findings, assessment results, management review outputs, and continuous improvement initiatives.

Continuous Improvement & Process Optimization

• Assistinidentifyingimprovement candidates, developing root-cause analysis, anddeterminingstrategies and approaches for improvement.
• Support the creation of improvement plans, Support the creation of improvement plans, documentation, and implementation roadmaps.
• Facilitate orparticipatein meetings, workshops, and initiatives focused on improving processes, procedures, and organizational performance.
• Apply continuous improvement methodologies, including thePlanDoCheckAct(PDCA) cycle and other structured tools.
• Create, revise, and clarify procedures toeliminateconflict, redundancy, and inefficiencies.
• Recommend procedure updates to align with changing operational needs and support implementation of new or alternative procedures.
• Identifyand resolve complex issuesimpactingworkflow and work transactions.

Data Analysis & Performance Reporting

• Collect, compile, and enter performance-related data into reports and management systems.
• Use statistical analysis techniques to evaluate processes,identifyareas of improvement, and support cost reduction and efficiency initiatives.
• Analyze data and make recommendations for process and performance improvements.
• Utilize a variety of systems, tools, and information sources to conduct analysis and support ongoing management efforts.

Documentation Development & Communication

• Prepare, edit, andmaintaindocumentation across multiple categories, including:

• Process and procedural documentation
• Technical documentation
• Quality documentation
• Software and systems documentation
• Operational and testing documentation
• User guides and training materials

• Collaborate with teams to plan, research, write, and revise printed and online documentation such as tutorials, instructions, overviews, and training modules.

Essential Skills:

• Strong writing, editing, and communication skills across technical and nontechnical audiences.
• Ability to manage multiple tasks, coordinate requirements, and work collaboratively across teams.

Experience/Education:

• QFP certification preferred. Candidates who are not currentlyQFPcertifiedmust be willing to obtain certification within18 monthsof hire

Personality or self-management skills:

• Detail Oriented
• Analytical Thinker
• Dependable & Accountable
• Customer Focused

BQMI is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Due to contract requirements, U.S. citizenship is required to obtain access to government facilities and systems.