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Job Description:

The Opportunity:

CACI is currently looking for an IFMS Tier 2 Analyst to join our Integrated Food Management System (IFMS) team that supports a purpose-built food distribution management system for the USDA’s Food Distribution Program on Indian Reservations (FDPIR). The candidate will be responsible for working with end users and USDA resources to provide support for the IFMS application. This position will also work with the Production Support team to assist in defining, testing, and supporting updates to the software application.

The Ideal candidate will have strong analytical organization and communication skills and be comfortable working with a range of technical and non-technical resources.

Under the conditions for the role on this program, any male born after 12/31/1959 must be registered and certify their registration with the Selective Service System or have a waiver from the Selective Service Systems as a condition of employment.

Responsibilities:

• Research and analyze help desk tickets escalated from the Tier 1 Help Desk

• Perform daily, weekly, and monthly tasks to monitor System Health and alert appropriate team members of any concerns

• Assist with supporting new users training and information requests

• Prepare updates to release documentation and knowledge base articles for system releases and production maintenance tasks

• Support briefing the USDA and program management on status and resolution of help desk tickets in weekly meetings

• Perform in depth analysis while troubleshooting complex system incidents

• Participate in regression testing for system upgrades and large-scale enhancements

Qualifications:

Required:

• BS/BA degree and 5+ years of experience in help desk/customer support. Seven (7) years of experience can be substituted for no degree.

• Ability to communicate effectively with users that have varying degrees of technical expertise

• Ability to work individually (self-motivated) and within a team environment

• Strong analytical and written communication skills

• Ability to obtain a public trust

• Must be U.S. citizen

Desired:

• Experience with Salesforce applications

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is: