Manager, Payroll Operations

Payroll Operations & Service Delivery

• Direct day-to-day payroll operations for the Payroll Shared Services team, holding the team accountable for consistently meeting all payroll deadlines with minimal errors and establishing metrics to track and demonstrate team performance.
• Serve as the subject matter expert for payroll; including platform configuration, troubleshooting and data integrity within the system and act as the primary point of escalation for complex payroll issues.
• Reconcile and post payroll-related activity to the general ledger, partnering with Finance as needed.
• Serve as an escalation point for employee payroll inquiries, ensuring timely and accurate resolution.

Process Improvement, Data Governance & Global Expansion

• Identify and lead process improvement and automation initiatives, including the evaluation and adoption of AI and other tools e.g. Power BI to reduce manual, repetitive payroll and audit tasks.
• Support global payroll expansion efforts, including planning, execution and onboarding of additional international entities as the business grows.
• Collaborate with HRIS to maintain and improve payroll data integrity across all platforms, including cleanup of legacy organizational-structure data, standardization of fields (e.g., work status, bonus codes) and support global data governance practices.
• Influence and guide local HR and Finance teams in the management of payroll operations for markets not directly supported by a regional payroll shared services team.
• Consolidate payroll reference materials and document management (e.g., CRT results, payroll vendor lists, global pay dates, records retention) into a single, reliable, well-governed repository in place of fragmented repositories.
• Represent regional payroll to ensure its interests and requirements are reflected in enterprise data decisions.

Cross-Functional Partnership

• Partner cross-functionally with HR, HRIS, Benefits, Finance and Communications to support and execute payroll-impacting initiatives (e.g., benefit and PTO/sick time policy changes, tax and regulatory changes), ensuring all affected stakeholders are engaged early and with adequate lead time.
• Support mergers, acquisitions and divestitures from a payroll perspective, ensuring smooth transitions and documenting lessons learned for future transactions.

Team Leadership & Workforce Planning

• Mentor and develop the team members, building self-sufficiency and problem-solving capabilities.
• Foster an inclusive team environment where all team members can contribute to their full potential in pursuit of shared goals.
• Lead staff evaluation, workload and skills alignment, delegation and succession planning to ensure the team is appropriately and sustainably staffed for both ongoing operations and project work.
• Develop and maintain a forward-looking roadmap and visible timeline of payroll tasks and projects (owners, deadlines, dependencies) to support planning, workload balance and transparency with leadership.

Compliance

• Ensure compliance with applicable payroll tax laws and requirements in relevant jurisdictions, coordinating appropriately with tax, legal and HR.