• Serve as main point of contact for a specific territory
• Analyze issues and provide the best resolution for the customer and company
• Collaborate effectively with various departments including Order Processing, Logistics, Manufacturing, etc.
• Communicate effectively with dealer partners and external sales representatives
• Provide appropriate and timely responses to inquiries and requests
• Must be well-versed in the Indiana Furniture product offering, and/or be willing to learn
• Ability to work occasional overtime as needed
• Ability to travel as required; currently anticipated to be <5% for the purpose of professional development, customer visits, etc.
• Perform other duties as may be assigned at management’s discretion

• Prior customer service experience is preferred
• Proficiency in Microsoft Office including Excel, Word, Access and Outlook is required
• Minimum of 5 years related experience in the contract furniture industry is preferred
• Minimum of associate degree is preferred
• Strong listening, verbal and written communication skills
• Excellent interpersonal skills; must be a team player with a positive, upbeat attitude
• Ability to handle multiple tasks and effectively prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Proactive problem-solving skills

EOE, including disability/vets

The Sales Support Coordinator / Customer Service Representative is responsible for performing duties in support of an assigned territory, in addition to providing excellent service to internal and external customers. The ideal candidate must be motivated and passionate about solving problems, and consistently strive to provide a positive and welcoming experience for customers.