AUXILIARY SERVICES ADMINISTRAT (BA-AXAD-IUBLA)

The Campus Auxiliaries Communications and Marketing team manages strategic and operational communications and marketing for the units whose essential services keep IU Bloomington (IUB) welcoming, running, and thriving. This team supports the goals of IUB 2030, specifically Goal 3, Student Success and Opportunity, Access, Wellness, and Student Support: IUB will foster a student community that stimulates a strong sense of engagement and well-being among all students.

Department Specific Responsibilities

• Manages all aspects of the department's project management system, including project intake, workflow management, task assignments, and progress tracking.
• Develops and maintains organized project filing systems that enable efficient tracking by project type, client, timeline, and priority.
• Creates project plans, assign tasks and subtasks, and coordinate workload across team members to ensure projects remain on schedule.
• Serves as the primary liaison between campus partners and the communications/marketing team by clarifying project requests, gathering requirements, and managing expectations.
• Coordinates a wide range of communications and marketing projects, including social media campaigns, annual reports, website updates, digital signage, newsletters, and promotional materials.
• Conducts weekly 1-on-1 meetings with team members to review project status, remove obstacles, and ensure timely completion of assigned work.
• Facilitates project status updates during team meetings by communicating priorities, clarifying roles, and confirming deadlines and deliverables.
• Creates and distributes email communications and newsletters through CRM/email marketing platforms, including Salesforce.
• Assists with website planning by developing wireframes and supporting content and user experience planning.
• Collaborates with strategy and creative teams to develop project timelines, allocate resources, and monitor project milestones.
• Conducts market research and survey analysis to support communications, marketing strategy, audience engagement, and data-informed decision-making.
• Supports digital marketing best practices by helping ensure AI, SEO, and web content compliance.

General Responsibilities

• Manages multiple simultaneous projects of all sizes for entire communications and marketing team. Develops project plan(s) and efficiently analyzes, tracks, forecasts, and reports on project metrics and shortfalls.
• Reports on progress and provides regular updates to upper management.
• Coordinates and communicates between various areas; conducts project meetings and prepares regular reports.
• Collaborates with other departments to ensure that project objectives are achieved within established time frames.
• May provide guidance and support to non-exempt staff.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in relevant field.

WORK EXPERIENCE

Preferred

• 3 years relevant work and/or academic experience.

SKILLS

Required

• Ability to drive multiple projects to successful completion.
• Demonstrates project management skills.
• Proficient communication skills.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Demonstrates time management and priority setting skills.

Preferred

• ClickUp project management system proficient.
• Background in information technology, data analysis, or data mining
• Salesforce certified, background understanding of AI for business setting skills.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without accommodation.

Bloomington, Indiana

Up to $54,000, based upon experience

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Core

FLSA: Exempt

Job Function: General Administration

Job Family: Project Management

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234