KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

The Kelley School of Business at Indiana University is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 15,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 137,000 living alumni around the globe.

The Kelley School of Business is hiring a Kelley AI TA and Course Logistics Manager to support the Kelley Technology Curriculum Accelerator. This Student Programming Specialist, Advanced position manages the student employee operations, programming logistics, communications, onboarding, scheduling, and budget coordination needed to support Kelley's required AI curriculum and related AI academic initiatives. The position is within Kelley's Virtual Advanced Business Technologies area and supports cross-departmental technology and AI curriculum operations, including courses and initiatives connected to Communication, Professional and Computer Skills, Operations and Decision Technologies, and related school-level AI programs.

Department-Specific Responsibilities

• Supports a TA and AI Ambassador workforce expected to include approximately 140 to 170 student employees across X101, X201, K201, K303, the AI Hub, and related school-level initiatives such as prompt-a-thons, build-a-thons, and AI-in-education events.
• Provides centralized visibility across the AI course and student staffing pipeline, including hiring coordination, onboarding, credentialing, scheduling, communications, payroll coordination, training logistics, and launch readiness.
• Summer responsibilities include AI Ambassador staffing, K201 and K303 summer course support, AI Hub activity, student employee hiring and offboarding, cross-course credentialing, fall staffing assignments, onboarding preparation, training logistics, payroll coordination, and launch readiness.
• Manages student employee operations for approximately 120 to 160 TAs and AI Ambassadors across X101, X201, K201, K303, the AI Hub, and related Kelley Technology Curriculum Accelerator initiatives.
• Manages hiring, onboarding, offboarding, scheduling, training logistics, payroll coordination, HR liaison work, and student employee communications.
• Maintains centralized visibility into TA and AI Ambassador assignments, credentials, schedules, training status, performance information, and support needs.
• Plans and executes the annual staffing cycle for the AI course portfolio, including spring and summer hiring, summer credentialing, fall onboarding, assignment tracking, and start-of-term readiness.
• Manages the cross-course credentialing pipeline for TAs who may support multiple technology courses and AI Ambassador roles.
• Coordinates course and program logistics, including room assignments, exam logistics, accommodation requests, registrar coordination, staffing schedules, office-hour coverage, and term-by-term support.
• Tracks course-related and student employee budgets, including TA compensation, student employee hours, production-related expenses, supplemental resources, and operational spending.
• Monitors student employee hour usage and budget activity, identifies issues early, and communicates concerns to appropriate faculty and administrative stakeholders.
• Supports consistent policies and reduced duplication across the X101, X201, K201, and K303 TA pipeline that feeds the AI Ambassadors program.
• Provides staffing and logistics support for AI Hub activities, prompt-a-thons, build-a-thons, AI-in-education events, and other school-level AI academic initiatives.
• Coordinates with faculty, the Kelley AI Grading and Enablement Lead, Kelley HR, the Registrar, and other central offices on behalf of the AI curriculum and TA operations portfolio.
• Recommends process improvements to strengthen student employee operations, program logistics, communications, and launch readiness.

General Responsibilities

• Develops and implements programs and initiatives geared at enhancing and reinforcing the academic engagement and experiential learning capacity of the student experience. Projects programming outcomes at the program, department/division, or campus level.
• Interfaces directly with students, attending student programming events and gathering satisfaction feedback from student participants to implement into future student programming initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student programming goals, often coordinating funding to sponsor student programs.
• Measures and evaluates effectiveness of student programs against projected outcomes; regularly prepares reports on impact to students and budget and presents to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student programming research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications and targeted outreach for student programming initiatives to ensure student participation and inclusion.
• May provide guidance to other Student Programming Specialists; makes process recommendations to manager for improved delivery of service.
• May serve on various campus or cross-functional committees to share student programming best practices.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in education, social work, public affairs, counseling, business, or related field.

Preferred

• Master's degree in higher education student affairs or related field.

WORK EXPERIENCE

Required

• 5 years in student services, higher education, or related field.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Possesses a high degree of initiative.
• Ability to influence internal and/or external constituents.
• Develops and delivers effective presentations.
• Demonstrates customer service skills.
• Demonstrates ability to maintain confidential information.
• Demonstrates excellent judgment and decision making skills.

• Demonstrates excellent judgment, tact, and diplomacy.

• Ability to build strong partnerships with students and other university departments.

Preferred

• Experience managing student programming, student employee operations, higher-education operations, or comparable program logistics.
• Strong organizational skills and ability to manage multiple concurrent workstreams without losing track of details.
• Experience coordinating student employees, TAs, peer mentors, tutors, ambassadors, or comparable groups.
• Comfort with budgets, scheduling systems, HR or payroll processes, and operational communications.
• Ability to manage annual staffing cycles, including hiring coordination, onboarding, scheduling, offboarding, training logistics, and launch readiness.
• Ability to work across multiple courses, faculty groups, and administrative units while maintaining centralized coordination.
• Strong communication, follow-through, and problem-solving skills.
• Prior experience in higher education, ideally at a large university.
• Familiarity with Indiana University systems such as Canvas, SIS, payroll, HR systems, or comparable institutional systems.
• Experience supporting faculty across multiple courses, programs, or departments.
• Experience coordinating summer onboarding, fall launch planning, student employee hiring, or large-scale instructional operations.
• Comfort using AI tools to streamline operational work where appropriate.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This is a year-round operational role.

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Advanced

FLSA: Exempt

Job Function: Student Services

Job Family: Student Programming

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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