ACCESSIBLE EDUCATIONAL SERVICE (BL-DABL-IUBLA)

No job description available

The Support Services Coordinator oversees daily testing center operations, coordinates exam administration, manages student employees, and supports large-scale testing activities. This role ensures secure, efficient, and accessible exam delivery while maintaining staffing, scheduling, training, and compliance processes.

Department Specific Responsibilities

• Under the supervision of the Director of Accessible Educational Services (AES), the Support Services / Exam Coordinator oversees the daily operations of accommodated exam administration for Indiana University Bloomington.

• Responsible for managing both day-to-day and long-term logistics of the accommodated testing center, ensuring the effective delivery of exam accommodations while maintaining exam integrity, operational efficiency, and compliance with institutional policies and federal accessibility requirements.

• Supervises part-time student staff, coordinates closely with faculty and campus partners, and provides timely support for accommodated testing processes. Through careful planning, communication, and oversight, this role helps ensure that students receive approved accommodations in a consistent, equitable, and supportive environment.

• Oversees daily testing center operations, including exam preparation, administration, scanning, recordkeeping, and secure exam handling.
• Coordinates departmental and auxiliary testing by scheduling staff, communicating with faculty, and ensuring accurate exam materials and documentation.
• Plans and manages final exam operations, including staffing, room assignments, student communications, and testing accommodations during peak testing periods.
• Maintains job postings and recruitment materials.
• Reviews applications, coordinate interviews, and manage hiring documentation.
• Communicates with HR and campus partners throughout the hiring process.
• Tracks applicant status and hiring progress.
• Onboards and trains new student employees on testing procedures, technology, and workplace expectations.
• Maintains training records and documentation.
• Provides coaching, shadowing opportunities, and performance support.
• Facilitates advancement opportunities and promotion pathways.
• Creates and maintains student employee schedules.
• Monitors attendance, timesheets, and workplace performance.
• Addresses performance concerns, maintain personnel records, and implement improvement plans when necessary.
• Manages employment transitions, promotions, and terminations.
• Maintains accurate records in institutional systems and shared storage platforms.
• Ensures adherence to testing policies, security standards, and accessibility requirements.
• Coordinates with campus partners regarding employee access, permissions, and operational needs.
• Supports continuous improvement of testing center procedures and services.

General Responsibilities

• Provides administrative support for student testing services, instructional consulting, placement of student teachers and/or teaching assistants, classroom materials, course administration, and/or a variety of other educational support services.
• Trains and serves as an informational resource for student teachers in terms of pedagogical practice, classroom management, and federal regulations like FERPA and Title IX.
• Provides information to key stakeholders including students, faculty, and staff; documents procedures and participates in the development of relevant procedures.
• Maintains relationships between department and other academic units. Maintains and updates contacts lists as appropriate.
• Acts as a liaison for faculty, staff, and students, responding to and resolving educational resources issues as needed.
• May work with representatives of student groups to encourage participation in services offered.
• May provide training or guidance to student or temporary staff and perform occasional duties in support of other functions or business needs.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

Preferred

• Bachelor's degree in education, public affairs, counseling, social work, business, or related field.

WORK EXPERIENCE

Required

• 4 years in related field.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Indiana University Bloomington.

This is an in person position.

Standard office hours are Monday - Friday, 8:00am-5:00pm.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Mastery

FLSA: Nonexempt

Job Function: Educational Resources & Tech

Job Family: Educational Resources

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234