OPTOMETRY (BL-OPT-IUBLA)

Department Specific Responsibilities

• Processes incoming patient referrals for 2 clinics using established guidelines and clinical judgment to prioritize high-needs requests.
• Coordinates directly with patients, internal providers, staff, and external medical professionals to streamline the referral pipeline.
• Manages patient outreach by tracking pending contacts and executing a standard 3-attempt protocol for scheduling.
• Notifies referring providers promptly regarding any patients who cannot be reached for scheduling.
• Fulfills incoming medical record requests across both clinics in strict accordance with regulatory guidelines.
• Facilitates formal medical correspondence and administrative tasks to assist healthcare providers.
• Maintains strict quality control and assurance standards by adhering to established clinical procedures.
• Audits patient records regularly to identify, investigate, and resolve data discrepancies.

General Responsibilities

• Extracts data from source documents and completes electronic case report forms.
• Responds to and resolves queries in a timely fashion.
• Contacts outside healthcare providers to obtain subject records and information.
• Audits and reviews data to ensure accuracy and quality
• Assists team with creation of source document tools.
• Assists with document preparation for audits.
• Creates and maintains regulatory documents.
• Assists in establishing schedules and assigning work for employees in the medical records area.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

• Associate's degree in Medical Administration, business, or closely related field.

WORK EXPERIENCE

Required

• 4 years of experience in a medical setting, working with medical records, or a closely related field.

SKILLS

Required

• Proficient written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Mastery

FLSA: Nonexempt

Job Function: Health Services

Job Family: Clinic Operations

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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