LUDDY ADMINISTRATION (BL-INAD-IUBLA)

The Graduate Recruitment and Admissions Operations Assistant supports the daily operations of the Luddy Graduate Recruitment and Admissions Office by assisting with recruitment initiatives, admissions communications, customer service, data reporting, and process improvement. This position provides an excellent opportunity for student workers to gain hands-on experience in enrollment management, customer relationship management (CRM), data analytics, and project coordination to support graduate enrollment.

Department Specific Responsibilities

• Provides exceptional customer service by responding to prospective student inquiries by phone, email, and in person while directing questions to appropriate staff as needed.
• Monitor CRM data quality and recommend improvements to existing processing.
• Support director by preparing reports for meetings and strategic planning.
• Generate recruitment, admissions, and enrollment reports.
• Monitor application trends and recruitment metrics.
• Assist with dashboard development and data visualization.
• Monitor email workflow, communication campaigns and verify that communications are functioning properly.
• Provide accurate information regarding graduate admissions requirements, application processes, deadlines, academic programs, and recruitment events for prospective students.
• Participate in office training and professional development opportunities to gain knowledge in admissions policies, customer service, and recruitment best practices.
• Represent the Graduate Recruitment and Admissions Office in a professional, courteous, and student-center manner.
• Perform other duties as assigned that support the mission and goals of the Graduate Recruitment and Admissions Office.

EDUCATION

Required

• Currently enrolled in a master's degree program with the Luddy School of Informatics, Computing, and Engineering

SKILLS

Required

• Experience with Microsoft Office (Excel, Word, PowerPoint)
• Interest in data analytics, information systems, project management, higher education administration, or technology solutions
• Strong attention to detail
• Ability to work independently and collaboratively

Preferred

• Experience with CRM systems, databases, or workflow automation
• Microsoft Office
• CRM platforms
• Microsoft Teams and Zoom

This position is only eligible to graduate-level work-study students.

$18.00 per hour

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234