INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)

About the Office of the Vice President for International Affairs (OVPIA/IU Global)

The Vice President for International Affairs and the teams of staff in OVPIA's offices are the stewards of international activity across all campuses of Indiana University (IU). We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens.

Learn how OVPIA provides leadership and support for IU's international efforts.

The mission of IU Education Abroad is to promote education abroad by Indiana University students through participation in quality programs in a wide range of disciplines. The purpose is to enhance international awareness and understanding and enrich curricula on every campus of the university, as well as to expand educational opportunities abroad for students from broad-ranging backgrounds. As the most effective and dramatic experience by which students can achieve international and intercultural learning, education abroad will contribute significantly to careers in all fields of specialization and should be an integral part of an education at Indiana University.

IU Education Abroad facilitates the education abroad experiences of approximately 4,600 students annually from all Indiana University campuses, with about 75 percent of those students receiving some form of financial aid. We strive to broaden and increase participation in education abroad, international internship and service-learning programs.

Read more about the Office of Education Abroad.

The Director of Enrollment Management provides strategic leadership for the student journey into education abroad at Indiana University, overseeing the interconnected functions of marketing and recruitment, advising, admissions, student services, scholarships, and enrollment for IU Bloomington and the regional campuses.

Department-Specific Responsibilities

• Leads the education abroad enrollment funnel from a student's 1st point of interest through successful program enrollment and departure, ensuring a seamless, student-centered experience while advancing IU's participation and enrollment goals.
• Reports to the Associate Vice President (AVP) and serving as a member of the Education Abroad management team.
• Helps shape unit strategy, strengthens operational effectiveness, develops and supports high-performing teams, and provides collaborative leadership that aligns staff around shared priorities and IU's broader commitment to expanding access to transformative global learning opportunities.
• Provides strategic leadership for Education Abroad marketing, outreach, and student recruitment. Develops, implements, and assesses recruitment strategies designed to expand student engagement, strengthen the enrollment funnel, improve conversion and yield, and achieve participation goals.
• Works collaboratively with IU Global Marketing and Communications and campus partners to ensure coordinated, compelling, and effective outreach across the university.
• Leads IU's system-wide education abroad advising function and professional advising team, ensuring students receive timely, accurate, and high-quality guidance as they explore and prepare for global learning opportunities.
• Establishes advising priorities, practices, and service standards that support student success, broaden participation, and respond effectively to continued enrollment growth.
• Leads IU's system-wide education abroad admissions, enrollment, student services, and scholarship functions and associated professional staff. Ensures efficient and student-centered processes from application through departure, with particular attention to operational excellence, timely communication, enrollment conversion, scholarship administration, and successful student preparation for participation abroad.
• Builds and leads high-performing advising and student services teams through effective recruitment, onboarding, training, supervision, coaching, and professional development.
• Establishes clear goals and expectations, fosters collaboration and accountability, develops staff capacity, and creates an environment in which team members are empowered to innovate, grow professionally, and collectively advance the mission and strategic priorities of IU Education Abroad.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define student services methodologies and standards
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase student services initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of student services resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up-to-date on new industry student services standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other student services leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student services.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in law, public health, public affairs, counseling, social work, or related field.

Preferred

• Master's degree in higher education student affairs or related field.

WORK EXPERIENCE

Required

• 4 years in student services, higher education student affairs, or related field.
• 1 year of management experience in relevant field.

Preferred

• 8 years in student services, higher education student affairs or related field
• 4 years of management experience in relevant field.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Effectively coaches and delivers constructive feedback.
• Instills commitment to organizational goals.
• Demonstrates excellent judgment and decision making skills.
• Effective conflict management skills.
• Builds and manages effective teams.
• Ability to influence internal and/or external constituents.
• Demonstrated ability to maintain confidential information.
• Demonstrates customer service skills.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Ability to build strong partnerships with students and other university departments.

Preferred

• Experience studying, working, or living outside the United States.
• Ability to adapt and manage change effectively.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

Ferguson International Center

This position will work primarily in-person from the newly constructed Ferguson International Center.

After an initial period of training, this position may be eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

$85,000-$91,000 depending on relevant skills and experience

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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