UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA)

OVPSSEIE

The Office of the Vice President for Student Success, Enrollment and Institutional Effectiveness (OVPSSEIE) oversees Indiana University's (IU) commitment to fostering the educational, personal, and professional success of its students both during their time at IU and beyond. By providing comprehensive oversight of IU's student success strategy, enrollment services, strategic initiatives, accreditation policies, and institutional analytics, the office plays a pivotal role in advancing the university's core missions of teaching, research, and service, while continuously enhancing the student experience.

UES Mission Statement

University Enrollment Services (UES) at Indiana University is a strategic enrollment management team that delivers centralized support to campus-based admissions, financial aid, military-connected services, 1-stop, and registrar units. Through thought leadership, collaboration, regulatory compliance, and a commitment to best practices, UES enhances student-centered service, empowers campuses to provide exceptional experiences, and advances the university's enrollment and retention goals.

UES Vision Statement

The UES team envisions a future shaped by IDEAs, one where Innovation, Data-driven strategies, and operational Efficiency transform, streamline, and Anonymize administrative processes to enhance student outcomes and elevate the student experience.

The Undergraduate Part-Time Work Study Credentials Specialist serves as a key member of the Credentials Team, managing and operationalizing core Registrar functions within the Student Information System (SIS), Parchment, MyHub, and other related platforms.

Department Specific Responsibilities

• Ensures compliance with university, IU, state, and federal guidelines while delivering excellent 1st-line customer service.
• Documents, processes, and tracks vital student credentials, including transcripts and enrollment verification through close collaboration with internal team members and campus partners.
• Operationalize assigned Registrar functions within the SIS, Parchment, MyHub, and other core systems.
• Maintains data integrity and ensures all system actions align with internal, university, state, and federal regulations.
• Assists in testing system updates and troubleshooting technical workflows related to credential processing.
• Documents, monitors, transmits, and follows up on official transcripts and enrollment verifications.
• Tracks and processes immunization records and all other student credentials with high accuracy.
• Adheres strictly to Family Educational Rights and Privacy Act (FERPA) and other privacy regulations regarding student records.
• Serves as the 1st line of customer service support handling incoming emails and phone inquiries.
• Resolves standard student, alumni, and 3rd-party inquiries regarding records and credentials.
• Collaborates with Registrar team members and campus partner support networks to streamline workflows and resolves complex student issues.

EDUCATION

Required

• Currently enrolled undergraduate student at Indiana University with federal work study eligibility.

WORK EXPERIENCE

Required

• 1 year of experience in a university registrar's office, higher education administration, or a high-volume data processing environment.

SKILLS

Required

• Excellent verbal and written communication skills with a strong focus on student-centric customer service.
• Proven ability to manage confidential data with a high degree of accuracy and compliance.

Preferred

• Proficiency with Higher Education Student Information Systems (SIS), Parchment, and MyHub.

Bloomington, Indiana

This is an in-person position.

Works between the hours of 8:00 AM-5:00 PM Monday-Friday.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Work Study Undergrad

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234