KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

The Kelley School of Business at Indiana University (IU) is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 15,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 137,000 living alumni around the globe.

The Executive Director provides enterprise leadership for the Kelley School of Business graduate career-services operation. The role establishes and executes an integrated strategy for career coaching, professional development, career programming, alumni engagement, networking, technology, and career outcome measurement across the Kelley Direct Programs portfolio, the Full-Time plus Flex MBA, Specialized Masters Portfolio, and other Kelley graduate programs as appropriate.

Department Specific Responsibilities

• Leads professional staff, manages the operating budget, and designs service models for residential and online graduate students across career stages, industries, and locations.
• Builds a cohesive, high-performing organization; ensures consistent quality and equitable access; strengthens employer and alumni relationships; and uses data, technology, and market insight to improve student outcomes and Kelley's competitive position.
• Sets and executes a multi-year vision for innovative graduate career services that advances student career goals and supports Kelley School and graduate program priorities.
• Integrates planning, governance, service standards, calendars, communications, technology, and reporting across Kelley Graduate Career Services and Kelley Direct Professional Advancement while tailoring delivery to distinct student populations.
• Translates labor-market trends, employer needs, student feedback, competitor practices, and emerging service models into operating priorities and investments.
• Advises senior and program leadership on career outcomes, student needs, organizational capacity, risks, and opportunities, and represents Kelley as a thought leader in graduate career services.
• Provides cross-functional leadership within Kelley's matrix structure, guiding shared and embedded partners in technology, events, operations, and finance.
• Sets clear performance expectations and key results; coaches and evaluates leaders and staff; and fosters collaboration, accountability, inclusion, innovation, learning, and service excellence.
• Sets the philosophy, quality standards, and engagement model for individualized and group coaching across residential and online programs, with proactive and inclusive support for students with varied goals, experience levels, identities, and access needs.
• Ensures timely support for career exploration, networking, resumes and professional profiles, interviewing, job-search strategy, negotiation, career pivots, and advancement within an existing organization.
• Provides strategic direction for career orientation, courses, workshops, panels, career fairs, networking events, treks, immersions, and other residential, hybrid, and virtual experiences.
• Integrates career expertise and professional advancement content across the student journey, including admissions where appropriate, onboarding, academic milestones, student life, and alumni engagement.
• Oversees asynchronous resources and just-in-time learning pathways, and uses participation, learning, satisfaction, and outcome data to improve or redesign services and programs.
• Develops a coordinated alumni and industry engagement strategy across graduate programs in partnership with Kelley Employer Relations and other school and university teams.
• Represents Kelley with employers, alumni, professional associations, peer institutions, vendors, and external partners; establishes clear ownership and shared accountability across student-facing and employer-facing functions.
• Partners with marketing and admissions to integrate career outcomes and professional advancement messaging throughout the prospective student journey.
• Develops and manages the operating budget, staffing plan, contracts, technology investments, external partnerships, travel, and resource allocation for the combined organization.
• Modernizes career platforms and workflows, including coaching and appointment systems, Customer Relationship Management (CRM) tools, student resources, Canvas, networking platforms, dashboards, AI-enabled services, and job boards managed with Employer Relations.
• Establishes data definitions, governance, collection practices, dashboards, and reporting for coaching, programming, engagement, student milestones, placements, promotions, career changes, and other outcomes.
• Uses evidence to improve services and communicate impact to leadership, program offices, faculty, students, alumni, employers, ranking organizations, and other stakeholders as appropriate.

General Responsibilities

• Contributes on senior leadership teams to formulate strategic planning and the highest-level operational objectives for career services areas.
• Establishes long-term business plans and long-term strategic objectives.
• Directs leadership staff who provide supervision to career services teams.
• Responsible for escalated operational issues, including human resources and/or people management situations.
• Drives innovation and excellence within the area of career services; reviews and creates policies and procedures.
• Determines overall budget for career services teams; reviews and approves financial proposals from direct reporting leaders; has significant fiscal responsibilities that require frequent interaction with executive leaders.
• Provides expertise and identifies grant and/or funding opportunities; develops business relationships across the university and externally.
• Stays up-to-date on new career services standards, technologies, policies, and procedures and works collaboratively with other career services leaders across departments and/or campuses in determining standards, best practices, and related policies/procedures; ensures the adoption and implementation by direct reporting leaders.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in business, counseling, or related field

Preferred

• Master's degree in business, counseling, higher education, human resources, or a related field.

WORK EXPERIENCE

Required

• 5 years in career services, business, human resources, counseling, or related field.
• 3 years of management experience in related field.

Preferred

• 8 years of progressively responsible experience in career services, talent, higher education, or a related field, including leadership of leaders or multiple functional areas.
• Experience supporting graduate business students. Ideally serving traditional students and working professionals, in residential and online formats.
• Experience with executive coaching, employer and alumni engagement, career curriculum or programming, career technologies, and career outcome reporting.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Effectively coaches and delivers constructive feedback.
• Instills commitment to organizational goals.
• Demonstrates excellent judgment and decision making skills.
• Effective conflict management skills.
• Builds and manages effective teams.
• Effective leadership skills.
• Ability to represent the company with external constituents.
• Ability to drive multiple projects to successful completion.
• Demonstrates problem solving skills.
• Strong verbal communication and listening skills.
• Demonstrates customer service skills.
• Ability to build strong customer relationships.
• Demonstrates ability to maintain confidential information.

Preferred

• Knowledge of graduate business education, recruiting practices, labor-market trends, rankings, and the responsible application of AI in career development.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This is a high-visibility leadership role serving residential and online graduate students and collaborating with internal and external partners. Periodic evening or weekend programming and travel for employer, alumni, conference, immersion, or student events may be required. Work arrangements and travel expectations are subject to Kelley School and Indiana University policy.

This position is part of the IU Framework for Academic Advising and Career Development. Learn more about the associated expectations, student learning outcomes, and institutional commitments.

This position may be eligible to work a hybrid schedule (mix between remote and in-person work), subject to change based on university policy and business needs.

$120,000 - $130,000 annually

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Strategic

FLSA: Exempt

Job Function: Student Services

Job Family: Career Services

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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