SCHOOL OF PUBLIC HEALTH - BLOO (BL-SPHB-IUBLA)

The Indiana University (IU) School of Public Health-Bloomington (SPH-B) is dedicated to improving health and quality of life in Indiana and around the world through innovative research, education, and community engagement. Located on IU's flagship Bloomington campus, SPH-B brings together faculty, staff, and students across a broad range of public health disciplines to address today's most pressing health challenges. The School fosters a collaborative and inclusive environment that supports interdisciplinary scholarship, professional growth, and meaningful partnerships with communities and organizations locally, nationally, and globally.

The position integrates three complementary capabilities: human-centered process transformation, data and decision support, and AI/technology enablement. This is not an AI-first position. The Director evaluates institutional needs and identifies the most appropriate intervention, which may include process redesign, data improvement, analytics, automation, AI, system integration, policy or procedure changes, training, or a combination of approaches.

Department-Specific Responsibilities

• Reports to the Assistant Dean for Education and Strategic Innovation (ADESI) and leads cross-functional initiatives designed to improve how SPH-B works and uses institutional information.
• Serves as a strategic leader and institutional integrator, working across functional units and with university partners to identify operational challenges, understand current processes, design improved future states, and coordinate implementation of sustainable solutions.
• Works collaboratively with SPH-B leadership, functional units, the Data Working Group, data owners, process and design experts, and IU enterprise technology partners; unctional units and institutional partners retain their established responsibilities and expertise. Connects these capabilities around prioritized institutional needs and leads transformation efforts from problem definition through implementation and measurement.
• Leads institutional transformation and process improvement. Translates strategic and operational needs into structured improvement initiatives; evaluates current workflows and designs more effective future-state processes.
• Advances the SPH-B Data Framework and decision support. Collaborates with functional units, Institutional Analytics, the Data Working Group, data experts, and leadership to improve data readiness, validation, integration, accessibility, and use for institutional decision-making.
• Assesses institutional needs and designs appropriate solutions. Determines whether challenges are best addressed through process redesign, data improvement, analytics, automation, AI, system integration, policy/procedure changes, training, or combined approaches.
• Develops and coordinates AI-enabled solutions. Evaluates, prototypes, configures, or coordinates AI agents, intelligent workflows, automation, and related technologies within applicable IU technical, security, privacy, accessibility, and governance requirements.
• Applies human-centered design and stakeholder engagement. Works with faculty, staff, leadership, and subject-matter experts to understand needs, map current and future states, define requirements, test assumptions, and incorporate stakeholder feedback.
• Leads pilots, implementation, and organizational adoption. Establishes requirements, success measures, timelines, and dependencies; coordinates testing and implementation; and supports communication, training, adoption, evaluation, and continuous improvement.
• Establishes sustainable standards and practices. Develops reusable process maps, documentation, procedures, data definitions, solution patterns, and AI/automation frameworks that support consistency, scalability, and institutional continuity.
• Provides strategic consultation and coordinates institutional resources. Advises the ADESI and appropriate leadership on feasibility, risk, dependencies, resource requirements, and institutional value while coordinating relevant SPH-B and IU expertise.

General Responsibilities

• Leads complex operational functions, programs, and service activities that support departmental, divisional, or organizational objectives; establishes priorities, coordinates resources, and ensures successful execution of operational strategies and initiatives.
• Analyzes and resolves complex operational issues with significant impact on business processes, services, or organizational outcomes; exercises substantial independent judgment in evaluating risks, determining solutions, and recommending courses of action.
• Designs, leads, and implements operational improvements and business process enhancements; evaluates organizational needs and develops solutions that improve efficiency, effectiveness, compliance, service delivery, and stakeholder experience.
• Evaluates operational performance through analysis of data, metrics, trends, and outcomes; develops recommendations, forecasts impacts, and provides strategic insights to support planning, resource allocation, and decision-making.
• Interprets and applies complex university policies, regulations, and operational requirements; develops procedures, establishes controls, and advises stakeholders on compliance-related matters and operational risk mitigation.
• Partners with leaders, stakeholders, and cross-functional teams to assess operational needs, develop solutions, and advance initiatives that support institutional and organizational priorities.
• Provides operational leadership and subject matter expertise for significant projects, process changes, and organizational initiatives; influences decision-making and facilitates implementation of operational strategies across functional areas.
• Develops and maintains operational frameworks, procedures, standards, and performance measures; monitors outcomes and recommends adjustments to ensure alignment with strategic objectives and continuous improvement goals.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in organizational improvement, business, public administration, higher education administration, information systems, data analytics, computer science, or a related field.

Preferred

• Master's degree in a relevant discipline.

WORK EXPERIENCE

Required

• 5 years in a related field.

Preferred

• 5 years experience leading complex cross-functional projects, business analysis, process improvement, data/analytics initiatives, technology-enabled transformation, or comparable organizational improvement work.
• Experience in higher education or another complex, decentralized organization.
• Experience with human-centered design, design thinking, business-process improvement, or change-management methodologies.
• Experience developing or implementing AI-enabled workflows, intelligent automation, analytics, dashboards, or decision-support solutions.
• Familiarity with data quality, validation, integration, governance, privacy, security, and responsible AI practices.
• Experience leading pilot initiatives from discovery through implementation, assessment, and scaling.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Possesses a high degree of initiative.
• Ability to influence internal and/or external constituents.

Preferred

• Demonstrated ability to translate organizational needs into clearly defined requirements and implementable solutions.

• Working knowledge of data, analytics, automation, AI, or related digital technologies.

• Strong analytical, project leadership, communication, and problem-solving skills.
• Ability to communicate complex technical concepts effectively to nontechnical and executive audiences.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

$80,000 annually

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Advanced

FLSA: Exempt

Job Function: General Administration

Job Family: Operations Management

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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