INDIANA UNIVERSITY ONLINE (UA-OEC-IUBLA)

Indiana University (IU) Online is dedicated to maintaining the academic integrity of an IU degree while expanding online education offerings to students locally, nationally, and internationally. As a university-wide office, IU Online provides strategic leadership in delivering online education, leveraging IU's scale, resources, and reputation. In alignment with the IU 2030 Strategic Plan, IU Online advances student access and success through innovative online programs and services developed in collaboration with IU campuses.

IU Online, under the Office of the Vice President for Student Success (VPSS), partners with IU's academic units, as well as UITS' Teaching and Learning Technologies (TLT) for instructional design and learning technology and with University Communications and Marketing (UCM) for marketing, to develop, launch, and maintain online programs. As of Fall 2026, IU Online offers nearly 200 academic programs, 50 of which are collaborative academic programs across IU's 9 campuses with an enrollment of 11,063 students. The office manages admissions, recruitment, student services, administration, advising, reporting, program and assessment support, and compliance for online programs.

This position reports to the Director for Administration and Organizational Strategy. The Manager leads the strategy, growth, and effective delivery of university-wide non-credit learning and digital credentialing services.

Department-Specific Responsibilities

• Provides strategic and operational leadership for IU Expand and Parchment Digital Badging in alignment with university priorities.
• Serves as Indiana University's primary functional expert for non-credit learning and digital credentialing platforms.
• Consults with schools, departments, and administrative units on non-credit program development, workforce-aligned learning, microcredentials, digital badges, and learning pathways.
• Builds strong partnerships with academic, administrative, technology, instructional design, accessibility, compliance, treasury, and vendor partners.
• Leads stakeholder discovery, planning, implementation, and continuous-improvement initiatives.
• Identifies opportunities to expand the university's portfolio of non-credit offerings, stacked credentials, and workforce-relevant learning experiences.
• Oversees platform administration, service delivery, workflow management, customer support, documentation, and quality standards.
• Serves as the primary escalation point for complex operational, technical, accessibility, compliance, financial, and customer-service matters.
• Monitors platform data, learner demand, stakeholder feedback, industry trends, and vendor developments to identify opportunities, risks, and recommendations.
• Coordinates revenue reconciliation, financial reporting, compliance activities, operational reporting, and performance analysis.
• Develops communications and resources that promote awareness, adoption, and effective use of IU's non-credit learning and digital credential services.
• Supervises, coaches, and develops the Project Coordinator supporting IU Expand and digital credential operations.
• Represents Indiana University in relevant platform communities, professional organizations, committees, and user groups.

General Responsibilities

• Manages large projects of the most complex nature, from start to finish, ensuring on time completion within budget.
• Analyzes, tracks, forecasts, and reports on project metrics and shortfalls.
• Communicates ongoing changes in tasks, goals, or performance; supervises and trains project staff as needed.
• Develops and maintains project schedules, goals, and communication.
• Matrix manages teams to develop, evaluate, and revise project processes.
• Collaborates with other departments to ensure that project objectives are achieved within established time frames.
• Participates in client meetings, contract finalization, and development of requirements and specifications.
• Provides guidance and support to less experienced peers.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in relevant field.

Preferred

• Master's degree in relevant field.

WORK EXPERIENCE

Required

• 5 years of relevant experience.

Preferred

• 3 years of professional experience with project management, learning and education technologies or systems administration, customer service, continuing or professional education, digital credentialing, and/or closely related field.
• Experience working in a complex, decentralized higher education environment.
• 1 year of supervisory experience.

SKILLS

Required

• Ability to drive multiple projects to successful completion.
• Demonstrates project management skills.
• Proficient written and verbal communication skills.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Demonstrates time management and priority setting skills.
• Highly thorough and dependable.
• Ability to lead/manage others.

Preferred

• Demonstrates curiosity, adaptability, and a solutions-oriented mindset, with the ability to navigate ambiguity and turn emerging needs and ideas into practical, sustainable solutions.
• Builds trust and productive relationships across varied stakeholders, using diplomacy, active listening, and sound judgment to understand needs, manage expectations, and move work forward.
• Balances strategic thinking with a strong sense of ownership and follow-through, anticipating challenges, setting priorities, and driving complex initiatives from concept through implementation.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

IU Expand is Indiana University's centralized platform for continuing education, professional development, employee training, public outreach, and other non-credit learning opportunities. The platform hosts 2,000 plus courses, has served more than 170,000 unique learners, and has generated more than $1.8 million in revenue since its paywall launched in 2017.

Indiana University also uses Parchment Digital Badging, formerly Canvas Credentials, to issue verified digital credentials recognizing learning activities, achievements, skills, and competencies. Digital badges and microcredentials may recognize for-credit learning, non-credit learning, or a combination of the 2.

2805 East 10th Street

Bloomington, Indiana 47408

This position is eligible to work a hybrid schedule (mix between in-person work and remote), subject to change in the future based on university policy and business needs.

$75,385.00-$82,680.00 per year

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Advanced

FLSA: Exempt

Job Function: General Administration

Job Family: Project Management

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Request Support
Telephone: 812-856-1234