Patient Family Liaison

IU Health | Patient Family Liaison

Location: IU Health Bloomington Hospital 2651 E Discovery Parkway Bloomington, IN 47408

Schedule: Monday-Friday day/evening 10:00 AM – 6:30 PM onsite

Build Your Career with IU Health!

Are you a visionary with a passion for transforming healthcare? Do you thrive on tackling complex challenges and driving impactful change? If so, IU Health invites you to bring your expertise to our dynamic team!

About the Role

The Patient Family Liaison (PFL) is part of the Patient Experience Team at IU Health, serving as an advocate for patients by addressing their questions and concerns to help them navigate healthcare. They utilize active listening, situational awareness, and service recovery to enhance patient experiences. The PFL collaborates with facility leaders, patient relations staff, and front-line team members to identify and resolve issues related to patient experience, comfort, health equity, and care coordination. They work closely with patients and families to communicate with healthcare teams, ensuring concerns are addressed according to IU Health values. Additionally, they document actions taken and escalate concerns when necessary to ensure quality care and a positive patient experience.

Qualifications

• Bachelor's Degree preferred
• 3-5 Years of Experience
• Experience involving extensive patient/public contact and crisis resolution required.

Why IU Health?
We invest in your growth through ongoing training, leadership development, and cross-functional opportunities. Our comprehensive benefits package includes Medical, Dental, Vision, 401(k) with match, PTO, tuition reimbursement, wellness programs, and more—supporting your career and personal well-being.

Interested?
If you are committed to advancing healthcare quality and compliance across a large health system, apply today!

IU Health Benefits

IU Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.