Specialist-Information Services

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

Specialist-Information Services

(This position may be scheduled any days of the week including weekends, any hours of the day and have on call responsibilities)

(This position will provide onsite support in our South-Central Region (Bloomington, Bedford, Morgan, Paoli))

A technical support specialist provides hands-on assistance, virtual and onsite support to end-users experiencing technical issues with their desktop computers, software applications, and peripherals.

RESPONSIBILITIES:

• Installing hardware, software, and peripheral devices
• Thin clients; scanners; printers; MFD; Apple devices; mobile devices; etc.
• Windows OS and MAC OS; Android; Microsoft O365; VDI
• Diagnosing technical issues and problems
• Troubleshooting and resolving problems related to network connectivity, software configuration, and hardware malfunctions.
• Providing timely and effective technical support and communicating effectively with end-users and other IT personnel
• Documenting and updating support tickets and service requests and working in coordination with other IT staff to ensure smooth and efficient IT operations.
• Asset Management control in ticketing system
• Customer Rounding
• Other duties as assigned.

STRONGLY PREFERRED:

• A+ Certification

REQUIREMENTS:

• High School Diploma required.
• Bachelors preferred.
• 0 to 2 years’ experience in computer operations and software principles required.
• A+ Certification preferred.
• Requires the ability to work any shift or day as needed by management.
• Previous Phone support experience preferred.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.