Check in Associate - Bloomington RAHC
Indiana University Health
Check in Associate - Bloomington RAHC
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Job Description
Overview
Onsite at Bloomington RAHC. Hours are Mon, Tues, Thurs, and Fri from 6:30a-5p, no weekends or holidays.
Summary:
This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include scheduling, registration, insurance verification, prior-authorization, financial counseling, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.
Responsibilities:
This position is responsible for delighting, registering, and resolving insurance alerts for our Multi-D Practice while using our ’10 Elements’ in every interaction.
Daily Responsibilities:
- Delighting our patients as they arrive to our practice.
- Obtaining and verifying information needed to complete an accurate registration.
- Obtain copayments at the time of the appointment when patients request.
- Along with entering payment within our financial systems.
- Working our ‘Red Alerts’ within our “Work Queue” to prevent insurance denials.
- Constant communication with clinical and non-clinical team members.
- Other duties as assigned.
Qualification/ Knowledge/ Skills/ Abilities:
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.