Ambulatory Clinical Operations Manager- Primary Care

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Bloomington Primary Care's leadership team in the role of Ambulatory Clinical Operations Manager- Primary Care.

This position exists to manage the daily operations of patient care and resources in a defined patient care program, area or clinic. The scope of accountability for the specific responsibilities varies related to individual unit and program needs.

Key Relationships

Reports to: 30

Direct Reports: Practice Operations Manager

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Requires knowledge in business applications.
• Requires ability to plan and manage the utilization of resources.
• Requires knowledge of the principles of growth and development over the life span.
• Requires knowledge and skills necessary to provide care appropriate to the age and development levels of the patients served.
• Requires ability to facilitate and lead work groups.
• Requires ability to apply the organization personnel policies and procedures.
• Requires effective written and verbal communication skills.
• Requires strong customer service skills.
• Requires ability to promote teamwork and build effective relationships.
• Requires ability to take initiative and meet objectives.
• Requires a high level of interpersonal; problem solving and analytical skills. Requires Bachelors degree in Nursing at time of hire effective February 24, 2013.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Basic Life Support certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.