Schedule: Full Time, Day Shift

Responsibilities:

• This position provides guidance and serves as the lead in daily activities of this department.
• Assists in the supervision of patient flow from point of entry to ensure timely, accurate and professional service.
• Monitors workflow, quality, and performance and provides direction, guidance and oversight in accordance to policies and procedures.
• Recognizes improvement opportunities, helps to implement solutions and handles complex or unresolved issues.
• Leads the team in assuring patient experience is of highest priority.
• Oversees the Responsibilities of Patient Associate in completing all job duties
• This position monitors operational aspects of the department and maintains performance improvement activities as required.
• Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.
• Oversees Orders, distributes and maintains designated and appropriate inventory of department related supplies.
• This position works closely with team and all appropriate supervisors and/or managers.

Qualifications:

• High School Diploma/GED is required. Associate's Degree is preferred.
• Two years of leadership experience or four years of experience in Rehabilitation Services or similar job duties (patient registration, insurance, scheduling) required.
• Requires high level of interpersonal and problem solving skills
• Requires the ability to promote teamwork and develop team members
• Requires knowledge and understanding of hospital policies and procedures
• Requires the ability to take initiative and meet objectives
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires expert knowledge of rehab services requirements and regulations.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.