Full-Time Days; M-F: 6am-4:30pm (some flexibility), no holidays or weekends

This position is responsible for collecting records, preparing and scanning records, performing quality control and validation of scanned documents. In addition, this position will include releasing medical records while complying with HIPAA requirements by following policies and procedures. These tasks require attention to detail and efficiency in producing high-quality results. This position is part of a highly motivated and compassionate team who support each other and provide great service to our customers (patients, caregivers, providers, and external facilities).

Key Responsibilities:

• Retrieves records.
• Reconciles records received against those expected, follows up with patient care areas to obtain missing records; identifies issues of charts not retrieved.
• Preps records for scanning which includes sequencing, applying barcode labels to documents that have appropriate patient identification.
• Direct and batch scan to electronic medical record system. · Performs document imaging indexing functions (Quality Control and Validation).
• Analyzes medical records to assure all required documentation is complete; if not present, assigns deficiencies to the appropriate providers, and enters and tracks deficiencies in the hospital deficiency management system.
• Applies IU Health policies and procedures, state, and federal regulations which govern the release of protected health information, including behavioral health, drug/alcohol abuse records, adoption records, and records containing information about communicable diseases.
• Provides customer service for providers and patients who need patient health information for continuity of care and other purposes; telephone courtesy and customer service skills required in addition to knowledge of how to locate and print the requested patient information from the electronic record systems as well as historical legacy system(s).
• Accurately fulfills requests, limiting the information provided to that which is needed to meet the needs of the requester.
• Maintains effective working relationships with a variety of team members within HIM as well as in other units and departments.
• Handles both verbal and written communication with team members and customers throughout the entire IU Health system.
• Maintains productivity data for all activities and submits task information daily to the productivity database

Requirements:
•At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.