Onsite at Paoli Hospital. Full-time on a rotating schedule.

Come join our Team! The Paoli Spa Team is looking for a dynamic individual to join our System Patient Access Registration team. This Team Lead role serves as the first point of contact for our team and is critical in ensuring a positive experience for our patient access team members. To be successful in this position, you must be detail-oriented, patient-focused, dependable, and consistent in your attendance and timeliness. Registration experience is preferred but not required for the role.

Key Responsibilities:

• Supervision and Training: Provide daily support, mentoring, and training to new and existing Patient Access staff.
• Issue Resolution: Assist in managing escalated issues and always ensure positive customer service.
• Policy Enforcement: Enforce departmental policies, practices, procedures, and work rules in accordance with hospital policies.
• Performance Monitoring: Monitor daily activities and complete performance and metric reports.
• Staff Management: Responsible for interviewing, hiring, training, and appraising staff performance.
• Quality Assurance: Ensure the accuracy and completeness of daily registrations and maintain high-quality service levels.
• Coordination: Collaborate with clinical staff and other departments to address patient inquiries and facilitate seamless care coordination.
• Compliance: Ensure compliance with healthcare regulations and medical laws.
• Greet and assist patients in a friendly and professional manner
• Ensure timely and accurate patient registration
• Maintain patient records and confidentiality
• Provide information and answer patient inquiries
• Collaborate with medical staff to ensure smooth operation.
• Financial Counselor; screening patients for Medicaid and other resources

Requirements:
•2 years of experience with Indiana University Health Revenue Cycle Services strongly preferred.
• Requires expert knowledge of revenue cycle requirements and regulations.
• Requires a high level of interpersonal, problem solving, and analytic skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires the ability to promote teamwork and develop team members.
• Requires the ability to take initiative and meet objectives.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.