Mortgage Loan Closer

The Mortgage Loan Closer clears conditions and prepares all necessary documentation required for loan closing, once a loan approval notice has been issued by underwriting. This role coordinates closing dates with title companies and IUCU branches, wires funds to title companies, disburses internal closings, and prepares all closed loans for activation to the servicing system or for delivery to the secondary market investor.

A Typical Day

• Preparation and delivery of initial and final closing documents within the required deadlines
• Review approval and title insurance; ensure satisfaction of conditions
• Disbursal and balancing of funds, close out functions to record documents, prepare file for activation and servicing, delivery to secondary market, if applicable
• Answering and resolving all phone calls related to the mortgage closing process and maintaining contact with title companies to resolve issues and coordinate closings
• Providing assistance with Lending Center phone line calls to answer and resolve general consumer and mortgage calls, referring to appropriate staff as needed
• Providing assistance and resolving general mortgage and consumer related questions or issues.

Keys to Success

• Delivering accurate and timely loan closings while maintaining a strong attention to detail
• Staying organized and effectively managing multiple loans, deadlines, and priorities in a fast-paced environment
• Maintaining a member-focused approach and providing exceptional service throughout the closing process
• Ability to understand and follow policies, procedures, and regulatory requirements

Requirements

• One or more years of customer service experience required
• Mortgage Closing or Lending experience preferred
• High school diploma or equivalent required
• Availability to work onsite Monday to Friday and every fifth Saturday
• Proficiency in Microsoft Office; Ability to learn and adapt to new information and technology platforms
• Strong communication, problem-solving, organizational, and time-management skills

Who We Are

At IU Credit Union, we find meaning in our work as we witness the positive impact our efforts have on our members’ lives. Our caring culture transcends the organization and is an inherent aspect of how we operate. We have genuine concern for our members and for one another, fostering a sense of belonging and support. Through various community outreach programs, volunteering initiatives, and partnerships with local organizations, our Credit Union team participates in building a stronger community that extends our impact beyond financial transactions.

We are honored to be named one of the Best Places to Work in Indiana. We hire individuals with a broad range of backgrounds and experiences and invest in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. A career at IU Credit Union can provide many different paths for you to learn, grow, and make a difference.