Join our innovative Medical Health Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are. With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you're driven by quality and a commitment to patient safety, this opportunity is your next career move.

The Junior UX and Product Analyst will play a key role in supporting the design, development, and optimization of user experiences and product strategies. This position is ideal for a detail-oriented and analytical individual who is passionate about understanding user behavior, improving product usability, and contributing to the overall success of digital products. As a Junior UX and Product Analyst, you will work closely with UX designers, product managers, and development teams to gather and analyze user data, identify pain points, and recommend actionable improvements. You will assist in conducting user research, usability testing, and competitive analysis to ensure that our products meet user needs and align with business objectives. This role also involves creating reports, dashboards, and presentations to communicate insights and recommendations to stakeholders. You will assist in implementing UI/UX capabilities within Salesforce and follow Agile software development processes, including peer reviews. The ideal candidate is a self-starter with a strong interest in user experience, data analysis, and product development. You should have excellent problem-solving skills, a collaborative mindset, and a desire to grow your expertise in UX and product analysis.

Key Responsibilities:

User Research and Analysis:

• Assist in conducting user research through surveys, interviews, focus groups, and usability testing.
• Analyze user behavior and feedback to identify trends, pain points, and opportunities for improvement.
• Support the creation of user personas, journey maps, and other research artifacts to inform design decisions.

Product Analysis and Optimization:

• Collaborate with product managers to define and track key performance indicators (KPIs) for product success.
• Analyze product usage data using tools like Google Analytics, Mixpanel, or Hotjar to identify areas for optimization.
• Conduct competitive analysis to benchmark product features and user experiences against industry standards.

Design Support:

• Work with UX designers to translate research findings into actionable design recommendations.
• Assist in creating wireframes, prototypes, and mockups to visualize potential solutions.
• Ensure that designs align with user needs, business goals, and accessibility standards.

Reporting and Communication:

• Prepare detailed reports, dashboards, and presentations to communicate insights and recommendations to stakeholders.
• Collaborate with cross-functional teams to ensure that research findings and product insights are effectively implemented.
• Provide regular updates on project progress and outcomes to team members and leadership.

Continuous Learning and Improvement:

• Stay updated on UX and product analysis trends, tools, and best practices.
• Participate in training sessions, workshops, and conferences to enhance your skills and knowledge.
• Contribute to the development and refinement of UX and product analysis processes within the organization.

Required Qualifications:

• Bachelors degree (or equivalent work experience) with 2+ years experience in UX research, product analysis, or a related role.
• Basic knowledge of UX research methods, usability testing, and data analysis techniques.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Attention to detail and a commitment to delivering high-quality work.
• Proficient in navigating electronic systems, computer programs, and virtual service platforms.

Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or higher latency ISP is not acceptable. Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required.

Preferred Qualifications:

• Basic knowledge of front-end technologies (HTML, CSS, JavaScript) is preferred.
• Certification in UX design, product management, or data analysis is a plus.
• Familiarity with design tools like Adobe XD, Figma, Sketch, or Axure RP.
• Experience with analytics tools like Google Analytics, Mixpanel, or Hotjar is a plus.
• Basic understanding of Agile or Scrum methodologies is preferred.
• Eagerness to learn and adapt to new challenges.
• Veteran/military retiree and/or military spouse or Experience working with and/or for military communities.
• Experience in or supporting a Contact Center, Military/Veteran services, or healthcare environment.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.