Summary The Fiber Technician role is responsible for running fiber into the customer’s residence or business. The Fiber Technician – L1 will also assist customers in finding the best location in the residence/business for the equipment, then set up the equipment and provide a walkthrough of how to use it. They will also be there to assist with any questions or concerns a customer may have and to ensure the customer receives the best possible experience. ROLE AND RESPONSIBILITIES - Install and properly route aerial and underground fiber drops
- Perform basic splicing throughout the drop network
- Installation of fiber and equipment in the customer’s home
- Customer education with the Calix App and Wi-Fi setup
- Going into attics, crawlspaces, wall fishing, and climbing ladders
- Review home/business layout to determine job specifications and installation needs
- Orders and/or obtains required equipment
- Attempts to solve problems and challenges where appropriate
- Proper communication/notating
- Interfaces with customers to negotiate the placement of equipment, may assist with web access, and trains the customer on how to use the new equipment
- Ensures the customer is satisfied with the work that has been done
- Responds to inquiries and provides follow-up to customers
- Able to perform basic troubleshooting through drop network utilizing OTDR and optical power meters
- May be required to perform additional duties and tasks as required by Mainstream
- Participate in a rotating on-call schedule, including evenings, weekends, and holidays, to support emergency response, service restoration, and operational continuity. This requirement applies to all technician levels.
- Completed other tasks as assigned
Qualifications and Education Requirements High School diploma or equivalent, required 1+ years of installation and/or sales experience, recommended Must meet Mainstream’s standards of professionalism in communications and appearance Must wear Mainstream-branded attire and wear appropriate safety apparel, and be aware of and follow all established safety practices and procedures Must be able to pass an initial hire drug screenMust be able to pass Mainstream random drug screening Ability to communicate naturally and pleasantly over the telephone Ability to professionally communicate extensively in person during in-home installation Requires alertness and attention to detail. Ability to work under stress A valid driver’s license is required Must be able to pass the MSFN motor vehicle record requirement Preferred Skills - OSHA-10 certification, preferred
- MSFN will provide OSHA-10 certification if not applicable
- Ability to lift, carry, set up, climb, and take down ladders.
- Ability to work with basic power tools
- Ability to work in confined / low ventilation areas (attics and crawlspaces)
- Ability to work in all weather conditions
Additional Notes - Position does involve working in both indoor and outdoor settings and in changing weather conditions.
- Work settings may involve confined/low-ventilated areas such as attics and crawlspaces
- Travel may be required from county to county within the state of Indiana
Mainstream Fiber Networks reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. |
