Client Support Specialist
Singota Solutions
Customer Service
Bloomington, IN, USA
Posted on Nov 22, 2024
Job Title: Client Support Specialist
Department: Client Services
Location: Bloomington, IN (Hybrid but must be local to come onsite)
Position Type: Full-time, 40 hours/week, exempt
General Description including Skills and Physical Activity Requirements:
Client Support Specialist:
• Utilize Singota systems (e.g. Client Relationship Management, Enterprise Resource Management, E-Transparency® System, ColdStream Cold Chain Manager, Citrix ShareFile, etc.) to assist with client projects and services
o Assign new client IDs and enter new client information into ERP
o Tracking & filing of client project plans
o Assist with E-Transparency account set up for clients
o Perform data entry for SDS database
o Perform monthly metrics for client projects
o Assist with bimonthly invoicing
o Assist with set up of new projects
o Proxy CRS requests from clients, as needed
o Input client data into CCM
o Create folders and send large files using FileShare
o General task assistance with client projects and services as needed
• Monitor and process incoming CRS requests in a timely manner
• Create sales orders in ERP system
• Resolve issues related to CRS requests and escalate to appropriate staff when necessary
• Run reports to assist staff and clients in inventory and transaction verification
• Appropriately direct client feedback regarding Singota processes and systems (e.g. E-Transparency®) to the appropriate functional areas within Singota
• Data entry support within Customer Relationship Management (CRM) system
• Interact professionally and effectively with other departments, clients and auditing agencies on procedures and other issues
• Assist with client inquiries and requests as required to assist staff in providing excellent service to clients.
• Provide administrative support to the client facing team: schedule client meetings; coordinate logistics associated with client visits; assist as needed for internal marketing and sales functions; etc.
• Assist with retention sample management program
• Comply with quality and safety management systems including requirements for documentation, training, system use, SOPs, processes and procedures
• General support required of a company where everyone is expected to perform multiple tasks both inside and outside their department to meet the needs of the business
Characteristics required include:
• Trustworthiness and personal integrity – able to maintain a high degree of confidentiality
• Self-directed and self-reliant work ethic
• Excellent communication and presentation skills – oral and written
• Positive attitude and good judgment
• Excellent time management and organizational skills
• Attention to detail and strong follow through on tasks
Requirements
Work Experience & Education Requirements:
• High School Diploma with at least 2+ years experience in life sciences industry.,
OR
• Associate’s degree in pharmaceutical science, biology, chemistry, business management or engineering with at least
1+ years experience in life sciences industry.
AND
• Excellent computer skills
• Proficiency in Microsoft Office software suite
• Experience using ERP and CRM systems
• Experience handling multiple tasks well and creating effective solutions and procedures
• Previous customer/client service experience
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Singota Solutions is an Equal Opportunity Employee