A Day in the Life:

Responsibilities include:

• Participate in the management of the Assessment Support, Collaboration, and Coaching (ASCC) Team; Utilization Support Services (USS) Team; and/or Centralized Deployment (CD) Team.
• Provides timely responses to Regional Directors (RDs), Assistant Regional Directors (ARDs) and Local Office Directors (LODs), with regards to questions or concerns from ASCC consultations of child abuse and neglect; USS review(s) of service(s); and/or CD local office deployment and support.
• Monitors and, when necessary, adjusts tasks/duties based on operational needs.
• Provides consultation and documentation to promote timely completion and notification of determinations regarding ASCC/USS/CD tasks and duties.
• Ensure staff follow statutory requirements, standards, policies, and procedures.
• Monitors and trends performance of ASCC/USS/CD team members to ensure consistency statewide regarding support efforts.
• Establishes, communicates, and interprets policies, goals, and performance metrics to ASCC/USS/CD team members.
• Studies and remains current on relevant Federal and State laws, policies, models, and procedures.
• Studies quantifiable performance data and regularly monitors and participates in huddles and/or consultations to determine and standardize areas of improvement, best practices, and consistency.
• Reviews outcomes to determine quantifiable trending issues and to ensure consistency of decision-making.
• Performs and participates in quality assurance (QA) checks.
• Assists in oversight and implementation of quality assurance measures, including monitoring of support efforts, phone calls, huddles, and/or documentation prepared by team members, as well as monitoring individual and team performance metrics.
• Uses data to communicate recommended updates, modifications, and clarifications for policy and training to improve quality.
• Responds to internal and external customers regarding questions or concerns that involve the ASCC/USS/CD program(s) and team member(s).
• Provides periodic reports regarding the ASCC/USS/CD Teams' activities and operations with target areas of improvement based on quantifiable data and metrics.
• Assists Regional Directors, Assistant Regional Directors, and Local Office Directors with concerns that arise beyond the scope of the ASCC/USS/CD Team(s).

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Credentials:

• A Bachelor’s degree in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, or Sociology or a related field.
• Oone (1) year of experience in providing social services to children and/or families is required.

Additional qualifications:

• Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.
• Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.
• Thorough knowledge of state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.
• Thorough knowledge of the operation of the local court system and law enforcement agencies.
• Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff.
• Specialized knowledge of the state budget process.
• Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
• Ability to prioritize and manage workflow of subordinate supervisors and staff.
• Ability to supervise the work of supervisory, professional, and clerical staff.
• Ability to prepare clear, accurate reports.
• Ability to use tact and empathy in working with people of diverse backgrounds.
• Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services.
• Ability to communicate articulately for court testimony.
• Ability to use computerized caseload data in planning and coordination of work.
• Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
• Ability to effectively manage a satellite office or major unit within a county office.
• Required to possess and maintain a valid drivers’ license, independent reliable automobile, and appropriate automobile insurance coverage always.
• The Indiana Department of Child Services is a drug free workplace. Candidates are subject to pre-employment and random drug/alcohol testing.
• Ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports: