Build Strategy. Strengthen Loyalty. Reduce Churn.

True Rx is seeking a strategic, data-driven Growth and Retention Strategist to lead and enhance our client renewal and retention processes. This hybrid role combines client retention expertise with sales support, focusing on developing a proactive renewal pipeline while working cross-functionally to identify churn risks before they materialize.

This is your opportunity to make a meaningful impact in the healthcare space by ensuring our clients remain satisfied, engaged, and long-term partners. You’ll collaborate across business development, client experience, analytics, and contracting to refine processes, boost retention KPIs, and drive sustainable growth.

Key Responsibilities

• Lead the development and execution of a client renewal pipeline aligned with business objectives

• Collaborate with internal teams to ensure all clients are on a contract-aligned renewal schedule

• Design and implement standardized reporting for client renewals in partnership with IT

• Maintain CRM data integrity and recommend enhancements (Microsoft Dynamics, ServiceNow)

• Track and report on retention metrics, at-risk accounts, and overall client portfolio health

• Proactively identify churn risks and support internal teams with mitigation strategies

• Coordinate contract renewals and amendments through to execution

• Stay current on PBM industry trends, competitor activity, and client expectations

What You Bring

• Bachelor’s degree or equivalent experience

• Background in sales support, client retention, or account management

• Experience in PBM or healthcare-related organizations

• Proficiency in CRM systems (Microsoft Dynamics and ServiceNow preferred)

• Strong analytical skills and ability to turn data into strategy

• Proven success in improving client retention and reducing churn

• Excellent communication, collaboration, and project management skills

• Comfort managing multiple priorities in a fast-paced, evolving environment

Ready to help shape the future of client success at True Rx?
Apply now and lead the way in client growth and retention in the healthcare space.

Our Story:
We’ve been pharmacy innovators since the Wright Brothers took flight. For more than 120 years, we have been innovating pharmacy solutions and taking care of patients. True Rx Health Strategists is led by a fourth generation of pharmacists. We are family-owned and continue to provide caring service for clients and patients. Our team of pharmacists and strategists delivers proven programs that find maximum savings and minimum disruption by creating a benefits plan that fits the unique needs of clients and patients. Learn more about us here.

Our Mission:

True Rx Health Strategists cultivates health, integrity, innovation, and care to transcend pharmacy benefit solutions for employers and patients.

Learn more about our remarkable team members.

Our Promise:

As a pharmacist-led company, True Rx Health Strategists has an oath to treat members as patients. With our experience as health care providers, we protect companies against waste in health care spending and work hard to improve the health of employees every day. We get to improve lives by treating employees as our patients. Here are a few words from one of those lives.

True Rx Health Strategists hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star team members.

True Rx Health Strategists is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.